Shipping & Return Policy

We are committed an exceptional customer experience. Please review the following policy regarding shipping, handling, and returns before placing your order. If you have any questions regarding shipping or returns contact our support team at info@tumblerhome.com or (866) 339-2029.

Order Processing

• Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays). During high-volume periods (sales, new releases), processing may take longer.
  

Shipping Fees

• Economy Shipping = Free for orders over $50.00
  
• Standard Shipping = $7.99
  
• Expedited Shipping= $14.99
  
• Weight Surcharge = $20.00 for for orders weighing over 5 Pounds

Shipping Carriers & Methods

• We ship via UPS, USPS or Amazon Delivery. Expedited shipping is available at an additional cost. 
• Estimated delivery times:
  
  • Economy Shipping: 5–8 business days
    
  • Standard Shipping: 3–5 business days
  • Expedited Shipping: 2-3 business days
  • Delivery times may vary depending on location and carrier delays.

Shipping Restrictions

• We do not ship internationally 
  

Shipping Confirmation & Tracking

• Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to become available after shipment.
  

Lost or Damaged Shipments

• If your package is lost or arrives damaged, please contact us within 5 business days of delivery. We will assist in filing a claim with the carrier and ensure a resolution.
  

Return Policy

• Returns are accepted within 14 days of delivery for unused, unmodified products in original packaging. Clearance or final sale items are not eligible for return. Custom or special-order items may be non-returnable unless defective.
  

Return Process

• Fill out the Contact US Form with your order number and reason for return.
  
• If eligible, you’ll receive return instructions via email within 48 hours.
  
• Ship the item back to the address in the instructions using a trackable shipping method.
  
• Once the item is received and inspected, we will issue a refund (minus original shipping charges, if applicable).

Return Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item arrived defective or we shipped the wrong product.

Restocking Fee

• A 15% restocking fee may apply to returns of non-defective merchandise.
  

Defective or Incorrect Items

• If you receive a defective or incorrect item, please contact us within 5 days of delivery. We will provide return instructions and either ship a replacement or issue a full refund, including shipping.